Terms and conditions of sales

(The “VR To Go” Terms and Conditions are provided below.)

These terms and conditions were last updated on August 23, 2022.

 

To use our website and participate in our games, you must agree to the following:

 

Business Name: Virtual Room

Legal Entity: UNIVR Sarl

Website: http://paris.virtual-room.com

Hereinafter referred to as “Virtual Room Paris”

The company UNIVR is a limited liability company with a capital of €40,000, headquartered at 42 Rue de Maubeuge, CS70049 – 75009 Paris. It is registered with the Paris Trade and Companies Register under the Siret number 821 375 904 000 41, VAT FR 58 821 375 904.

UNIVR owns the Site and reserves the right to modify or cancel these terms and the content of the Site at any time at its sole discretion and without prior notice.

It also owns the Virtual-Room brand and concept. The site [www.virtual-room.fr](http://www.virtual-room.fr) is operated by Virtual-Room.

Virtual-Room is a collaborative and innovative virtual reality gaming concept that allows players to travel to the limits of space and time in a unique experience in Paris.

A specially designed room, equipped with the latest technological advancements, is made available to a team of 2 to 4 players for 45 minutes.

The Virtual-Room concept is a live event that provides an opportunity to share moments of camaraderie, test your responsiveness, deductive skills, and teamwork in an experience that blends elements of an escape room with a Hollywood blockbuster.

You must be at least 18 years old to book a gaming session, but the game is open to all participants aged 10 and older, provided that minors are accompanied by an adult.

Reservations can be made online through the Bookeo booking site (accessible from the Site), by phone, email, or directly on-site.

The game is designed for teams of 2 to 4 players per room, so you can book a session for a minimum of 2 players, up to a maximum of 4 players.

A game reservation is only confirmed when processed and confirmed by Virtual-Room. You will receive a confirmation of your reservation by email.

A reserved game session cannot be transferred or resold for commercial purposes. If a session is transferred or resold in violation of this condition, the bearer or the person claiming the right to play will be refused entry.

You are entirely responsible for entering your personal information correctly on the online booking form. By submitting an online booking form, you guarantee to Virtual-Room that all information provided is accurate.

A reservation becomes invalid and entry will be refused if the team is more than 15 minutes late. In such cases, the session is non-refundable and the reservation cannot be modified.

Furthermore, changes are only possible up to 5 days before the reserved date and are subject to availability. Changes must also be expressly accepted by Virtual-Room.

According to Article L.221-28 of the French Consumer Code, which states that the right of withdrawal cannot be exercised for leisure activities provided on a specific date or period, the purchase of a subscription, tickets, or individual vouchers does not fall under the right of withdrawal.

In case of a dispute, you can contact the Tourism and Travel Mediator (MTV) by mail at MTV Médiation Tourisme Voyage, BP 80 303 – 75 823 Paris Cedex 17.

When purchasing a gift voucher, the buyer has a period of fourteen days to exercise their right of withdrawal from a distance contract, following a telephone solicitation or off-premises sale, without having to justify their decision or incur any costs other than those specified in Articles L. 221-23 to L. 221-25.

The mentioned period starts from the day:
1. Of the conclusion of the contract for the purchase of gift vouchers.
2. Of the receipt of the goods by the consumer or a third party designated by them, other than the carrier, for gift package sales. For contracts concluded off-premises, the consumer can exercise their right of withdrawal from the conclusion of the contract.

When using gift vouchers or gift packages, the conditions are as outlined in Paragraph 3 regarding Reservations, in terms of the right of withdrawal and cancellation, and fall under Article L.221-28 of the French Consumer Code.

The price is indicated on the website and on the Bookeo booking site. It is the unit price per person.

The displayed price is inclusive of all taxes (VAT included).

The total price is determined based on the number of players (between 2 and 4 people per team).

The list of accepted payment methods is specified on the booking site.

Full payment is required at the time of booking. A credit card is necessary to secure the reservation.

Once the reservation is confirmed, no refunds or cancellations are accepted less than 5 days before the scheduled date.

According to Article L.121-21-8 of the French Consumer Code, which states that the right of withdrawal cannot be exercised for leisure activities provided on a specific date or period, the purchase of a subscription, tickets, or individual vouchers does not fall under the right of withdrawal.

If fewer players than those booked are present, the price difference will not be refunded. Additionally, it is not possible to play alone.

For a reservation for 3 people, it is possible to add a 4th person; payment in cash or by credit card will be required before the session begins.

We reserve the right to refuse entry to anyone deemed unfit, abusive, or inappropriate at the sole discretion of the owners and staff of Virtual-Room. Individuals under the influence of alcohol or drugs will not be admitted.

No food or beverages may be brought into the game or reception areas.

To gain entry, you must confirm the full name of the person who made the reservation. This person may also be asked to verify their phone number and email address and present an ID or the credit card used for the booking.

For safety reasons, children under 10 years old are not allowed in the game rooms. Children under 15 must be accompanied by at least one adult at all times.

Players are asked to arrive a maximum of five minutes before the start of the session to be briefed on the game, its risks, and constraints, ensuring a pleasant and safe experience.

Each player will be attended to before and during the game by a member of the Virtual-Room team. After being informed of the game rules, each player participates at their own risk.

Virtual-Room recommends wearing comfortable clothing for the game.

Players are expected not to disclose game details directly or indirectly to the public. No photos or recordings are allowed during the game.

Virtual-Room may charge clients for damages caused by players, whether intentional or accidental.

While on our premises, you must follow our rules and regulations, adhere to appropriate behavior standards, and cooperate with our staff regarding safety rules.

Guidelines for the use of our equipment can be reviewed beforehand at this link.

Virtual-Room informs players of the potential, though limited, risks associated with the use of virtual reality equipment, such as dizziness or headaches during the game session or in the hours following its completion, despite the high quality of the equipment used.

Virtual reality games can affect spatial perception and should be used in moderation. Virtual-Room recommends that players do not participate in more than one game session per day. VR games are not suitable for individuals with epilepsy or neurological disorders.

Additionally, players should be aware of the risk of falls during the game session, especially if they step outside the designated play area, although this risk is minimized by the specially designed equipment and setup.

Virtual-Room is not responsible for any bodily injury or material damage caused directly or indirectly by the game, by improper use of the game, or by failure to follow the safety rules provided before the game session.

The Site is intended for personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Site.

You are not authorized to use any part of the Site for fraudulent, illegal, defamatory, harmful, obscene, or otherwise objectionable purposes.

Virtual-Room is committed to taking necessary measures to protect the security of payment card information. Virtual-Room will not be liable for any damages you may incur as a result of the loss of information transmitted to Virtual-Room, provided that Virtual-Room has not failed in its obligations and is not responsible for such loss.

Virtual-Room will not be liable for any consequential or incidental damages, including loss of profits or revenue, loss of opportunity, costs of replacement products or services, loss or corruption of data, or business interruption resulting from any use of the Site, provided that Virtual-Room has not failed in its obligations and is not responsible for such damages.

The trademarks and logos on the Site are the property of Virtual-Room and are internationally registered. You are not permitted to use them without prior written permission from Virtual-Room. Unauthorized use may constitute a violation of the rights of the respective owner.

The Site may contain links to third-party websites. These sites are not under Virtual-Room’s control, and you use them at your own risk.

Virtual-Room collects and records your personal information without disclosing it to any third party and is committed to ensuring the confidentiality of your personal information. You agree that Virtual-Room may contact you with offers and promotions by email or phone, and you have the right to unsubscribe from these communications.

We address all requests or complaints immediately

You can direct your request to Virtual-Room through any contact method. We are committed to responding as quickly as possible and to finding an amicable solution.

Virtual-Room disclaims any responsibility for lost or stolen items within our premises. However, you may contact us regarding any found items

The Bloctel list allows consumers to opt out of unsolicited phone calls from businesses.

Bloctel enables individuals to register for free on the do-not-call list at [http://www.bloctel.gouv.fr](http://www.bloctel.gouv.fr) to stop receiving marketing calls. Numbers are registered for a period of 3 years and can be renewed. Individuals are protected by this list within a maximum of 30 days after registration.

To contact us, please use the following details:

 

– Email: paris@virtual-room.com

– Address: Virtual-Room – 35 Boulevard Richard Lenoir – 75011 PARIS.

– Phone : +33 (0)1 71 32 80 52

**1 – Purpose**

The General Rental Terms and Conditions govern all rentals between Virtual Room Paris, a company with a capital of €40,000, registered under number 821 375 904 00017 with the Paris Trade and Companies Register, and the professional or individual client.

By placing an order, the Client agrees to these General Rental Terms and Conditions. The Client acknowledges having read and accepted these Terms in their entirety.

**2 – Definitions**

– **Renting a Headset:** Refers to the rental service of a virtual reality headset delivered and collected from the client at a specified date and time.

**3 – Rental Content**

**3.1 – VR Headset Rental**

Rentals of headsets or the service “rent a headset” related to VR To Go (and other offers) involve renting a virtual reality station provided by Virtual Room. The rental duration is at least 6 hours from the time the client receives the equipment. The VR headsets are used independently in comfortable conditions (within your home, with a required space of 4m² per headset), and can be used by as many players as the client wishes.

**3.2 – Contract Start Date**

The lessor provides the tenant with one or more VR headsets (Meta Quest 2 brand), including controllers, a headset charger, rechargeable batteries, a battery charger, external batteries, a case, and a cleaning kit.

**3.3 – VR Headset Rental Price**

The parties agree on a minimum rental duration of 6 hours at a rate of €79.90, with a decreasing rate based on the chosen offer.

Virtual Room reserves the right to change its rates; the applicable rates are those presented on the website at the time of the order.

**3.4 – Payment**

The invoice is payable at the time of booking via bank transfer, credit card, check, ANCV vouchers, or cash. Proof of identity is required for payments made by check.

**4 – Security Deposit for VR Headset Rental**

Renting a headset requires a security deposit of €450.00 including VAT per headset, which is not deducted from the client’s bank account but managed by UNIVR (legal name), with the website http://paris.virtual-room.com

This deposit is intended to hold the client accountable for theft or damage to the equipment. The deposit is manually released by UNIVR – Virtual Room Paris if the equipment is returned in acceptable condition; it will be fully or partially deducted from the client’s account in case of a dispute.

**4.1 – Equipment Condition**

At the time of headset delivery and return, a condition report of the VR headset(s) will be prepared between the tenant and the lessor.

The VR headset(s) must be returned in the same condition as when provided to the tenant. Any damage noted on the exit report will be charged to the tenant.

**5 – Refund Policy**

A total or partial refund of a session, gift voucher, or rental is not possible outside the provisions stipulated in the Commercial Code at the time of purchase.

**6 – Data Protection**

Your personal data is not shared with third parties and is only used for the management and communication of Virtual Room. You have the right to access, rectify, and oppose the use of your data, as per the National Commission on Informatics and Liberty (CNIL) deliberation No. 80-10 dated April 1, 2002.